Refund policy
At Norvk, we want every step you take in our shoes to feel exactly right and that includes the decision to bring them home. If something isn't quite the perfect fit, we're here to make it easy.
30-Day Returns
You have 30 days from the date of delivery to request a return or exchange. If you're not completely happy with your Norvk pair, simply reach out to our support team and we'll guide you through the next steps.
Eligibility
To qualify for a return, your shoes should be:
- Unworn and in their original condition
- In the original packaging, with all tags attached
- Free from signs of wear, scuffing, or alteration
We recommend trying your Norvk flats on a soft indoor surface first, just to be sure before you step out in them.
How to Start a Return
- Contact us at info@norvk.com within 30 days of delivery, including your order number and the reason for your return.
- Our team will confirm your eligibility and send you return instructions.
- Pack your shoes securely in their original box and ship them back to the address provided.
Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days. Please note that original shipping costs are non-refundable, unless the return is due to a defect or an error on our part.
Exchanges
Prefer a different size or color? Let us know when you reach out, and we'll happily arrange an exchange, subject to availability.
Damaged or Incorrect Items
If your order arrives damaged or you've received the wrong item, contact us within 7 days of delivery at info@norvk.com with a photo of the issue. We'll cover the cost of return shipping and send a replacement or full refund, no questions asked.
Non-Returnable Items
Final sale items and gift cards are not eligible for return or exchange.
Questions? We're always happy to help reach out at info@norvk.com.
Timeless style. Everyday comfort. That's the Norvk promise.