Terms of service
Norvk is the trade name of Norvk. These Terms and Conditions apply to access to and use of the website www.norvk.com (hereinafter the "Site"). The Site is operated by Norvk, with registered office at Diepenhorstlaan 17, 2288 EW, Rijswijk, Netherlands. They also apply to the products and services offered through the Site.
By accessing the Site or using the services offered, you agree to be legally bound by these Terms.
Company name: Norvk
Address: Diepenhorstlaan 17, 2288 EW, Rijswijk, Netherlands
Email: info@norvk.com
Find us on Instagram at @norvk to discover the latest news and our community's favourite pieces.
Registration is not required to visit the Site. However, to purchase products or use certain services, you must register and accept these Terms and Conditions.
Norvk offers fashion items through the Site. These Terms and Conditions set out the rights and obligations between Norvk and its users.
If you do not agree to these Terms, please refrain from using the Site or our services.
This Site is operated by Norvk. The terms "we", "us", and "our" refer to Norvk.
Any future updates, features, or services added to the Site will also be subject to these Terms. The most recent version is always available on this page. Norvk may change these Terms at any time, and changes take effect immediately upon publication.
Our online store is powered by Shopify Inc., which provides the technical infrastructure for our e-commerce operations.
SECTION 1 – ONLINE STORE TERMS
By accepting these Terms, you confirm that you are of legal age to enter into contracts under the laws of your country of residence, or that you have parental or guardian consent if you are a minor.
Any illegal use of the Site or any breach of regulations, including copyright, is strictly prohibited.
Introducing viruses, malicious code, or other harmful software is not permitted.
Violations may result in immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to restrict access to the Site or services for anyone at our sole discretion.
You understand that information, with the exception of payment details, may be transmitted over various networks and may be adapted to technical requirements. Payment information is always transmitted encrypted.
You may not reproduce, duplicate, sell, or exploit any part of the Site, the services, or contact details without our prior written consent.
Section headings are for convenience only and do not affect interpretation.
SECTION 3 – ACCURACY AND TIMELINESS OF CONTENT
We do not guarantee the accuracy, completeness, or timeliness of the information on this Site. All content is provided for general information purposes only and does not replace personal advice.
Some content may be outdated and is kept for reference. We reserve the right to update or change content, but are not obliged to do so. It is your responsibility to check the Site for changes.
SECTION 4 – MODIFICATIONS TO PRODUCTS AND PRICES
Prices may change at any time without prior notice.
We reserve the right to modify or discontinue services, product offerings, or any part of the Site at our sole discretion.
We are not responsible for price changes, service interruptions, or business closures.
SECTION 5 – PRODUCT INFORMATION
Some products are available exclusively through the Site and are subject to stock availability. Our Return Policy applies to returns and exchanges.
We strive to display products as accurately as possible, but colours may vary depending on your device's settings.
We reserve the right to limit the sale of products to certain regions or groups and to change product information at any time. Offers are void where prohibited by law.
We do not guarantee that products or services will meet your personal expectations, nor that any defects will be resolved.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may refuse or cancel orders at our discretion. Purchase quantities per person, per household, or per order may be limited. Affected customers will be contacted using the details provided.
You agree to provide accurate, complete, and up-to-date account and billing information.
For more information, see our Return and Refund Policy.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to tools or services from external providers, over which we have no control or oversight.
You acknowledge that these tools are offered "as is", without any warranty. You use them entirely at your own risk.
It is your responsibility to review the terms and policies of the relevant external providers before using these tools.
Any future tool or feature added to the Site will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Site may contain content or offers from third parties.
External links are provided for information purposes only, and we disclaim all responsibility for the content or actions of third parties.
We recommend reviewing the terms and privacy policy of any external website before interacting with it. Complaints about third-party products should be directed to the relevant suppliers.
SECTION 9 – USER CONTRIBUTIONS AND REVIEWS
If you submit content (opinions, suggestions, or contest entries), you grant us an unlimited right to use, reproduce, publish, and distribute this content in any form.
We are not obliged to keep submissions confidential, pay for them, or respond to them.
We reserve the right to remove content we consider inappropriate, offensive, defamatory, obscene, or illegal.
You guarantee that the content you submit does not infringe on third-party rights, does not contain harmful software, and does not contain false or misleading information. You are solely and fully responsible for your contributions.
We disclaim all responsibility for content from users or third parties displayed on the Site.
SECTION 10 – PERSONAL DATA
All personal data you provide through our online store is processed in accordance with our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Our Site or Services may occasionally contain typographical errors, inaccuracies, or omissions, including relating to product information, pricing, promotional offers, shipping costs, delivery times, or product availability.
We reserve the right to correct errors, update information, or cancel orders if content on the Service or related sites proves to be incorrect, at any time and without prior notice, even after an order has been placed.
We are not obliged to update or clarify information on the Service or any related platform, including pricing information, unless legally required. The presence of an update date does not imply that all information has been fully updated or remains current.
SECTION 12 – PROHIBITED USES
In addition to the restrictions already set out in these Terms, the following uses of our Site or its content are strictly prohibited:
(a) engaging in activities that violate applicable laws or regulations; (b) encouraging others to engage in illegal acts; (c) violating local, national, or international laws; (d) infringing on the intellectual property rights of Norvk or others; (e) harassing, abusing, insulting, defaming, discriminating against, or harming others; (f) spreading false, misleading, or deceptive information; (g) distributing malware, viruses, or other harmful technologies that could affect the Service or the Site; (h) collecting or tracking the personal data of other users without consent; (i) spamming, phishing, scraping, or engaging in similar activities; (j) using the Site for unethical, immoral, or offensive purposes; (k) circumventing or altering the security measures of the Service or related sites.
We reserve the right to restrict access for anyone who violates these terms.
SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that our Services will always function without interruption, nor that they will be timely, secure, or error-free.
We do not promise that results obtained through the Service will be reliable or accurate.
You acknowledge that we may temporarily suspend or permanently discontinue the Service at any time without prior notice.
You use the Site, products, and services at your own risk. Everything offered through the Site is provided "as is" and "as available", without any express or implied warranty, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.
Norvk, its employees, partners, suppliers, and affiliates are not liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to loss of profit, loss of data, replacement costs, or other damages, even if advised of the possibility of such damages. Where legal limitations on liability are required, the minimum limits permitted by law shall apply.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Norvk, its affiliates, subsidiaries, employees, agents, and officers against all third-party claims, demands, liabilities, or costs (including legal fees) arising from your breach of these Terms, the law, or the rights of third parties.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid provision shall be enforced to the maximum extent permitted by law.
SECTION 16 – TERMINATION
Any obligation or liability arising before the termination date shall remain in effect after termination of this Agreement.
You may stop using the Site at any time and notify us accordingly, thereby terminating this agreement.
In the event of a breach of these Terms, we reserve the right to terminate this Agreement without notice. All outstanding obligations prior to termination shall remain in effect. We may also suspend your access to our Services.
SECTION 17 – ENTIRE AGREEMENT
Our failure to enforce any part of these Terms does not constitute a waiver of those rights.
These Terms, together with any policies and notices referenced herein, constitute the entire agreement between you and Norvk and supersede all prior agreements, whether oral or written.
Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms and Conditions, as well as any other agreement relating to the provision of our Services, are governed by Dutch law.
SECTION 19 – CHANGES TO THE TERMS AND CONDITIONS
The most recent version of these Terms is always available on this page.
Norvk reserves the right to update, modify, or replace any part of these Terms by posting changes on the Site. It is your responsibility to check for updates regularly. Your continued use of the Site following any changes constitutes acceptance of the revised Terms.
SECTION 20 – RETURNS AND REFUNDS
A garment should feel right from the very first moment. If something doesn't quite meet your expectations, don't worry. At Norvk, we want you to shop with confidence, so here's exactly how returns and refunds work.
Our return window
You have 30 days from the delivery date of your order to request a return. This gives you plenty of time to be sure about your choice.
Condition of returned items
To be accepted, items must be unused, in their original condition, and returned with all original packaging.
No restocking fees
We never charge restocking fees. You get back exactly what you paid, in line with this policy.
How to start a return
Starting a return is simple. Email us at info@norvk.com with your order number, and we'll guide you through every step.
Return shipping costs
Return shipping costs are the customer's responsibility. We recommend choosing a trackable shipping method so you can follow your package on its way back to us.
Exchanges
Would you prefer a different size or item instead? Exchanges are available on request, just mention this when you contact us.
Refunds
Once your return has been received and inspected, your refund will be processed within 7 business days to your original payment method. Please note that your bank or payment provider may need a few extra days before the amount appears.
We're here for you
If anything is unclear, we're just a message away. Email us anytime at info@norvk.com, and we'll be happy to help.
SECTION 21 – CONTACT INFORMATION
For questions, comments, or requests for assistance, please contact us:
Company name: Norvk
Address: Diepenhorstlaan 17, 2288 EW, Rijswijk, Netherlands
Email: info@norvk.com
Find us on Instagram at @norvk to discover new arrivals and our community's favourite pieces.
Thank you for choosing Norvk, where thoughtful style and everyday confidence come together.